What a subscription covers
One subscription covers your institution's whole ALMS platform — not a per-feature menu. Your college pays for the space, and everyone you add to it works inside that.
Hosting
Your institution's space runs on IRISWEBX infrastructure. There are no servers for you to buy or maintain.
Updates
New features and fixes reach your space as they ship. There is nothing to download or install.
Support
Help by email and phone while you are subscribed, including setup and questions from your staff.
Your whole institution
Administrators, academic staff, faculty and students all work in the same subscribed space.
How pricing works
Pricing is quoted per institution rather than published as fixed tiers, because a seminary with two departments and a college running several programmes are not the same platform to run. The size of your institution is the main factor.
It shortens the conversation if you can say roughly how many students and faculty you have, how many departments and programmes you run, and whether you want everything from the start or intend to begin with one department. The getting started checklist covers the same ground.
Two kinds of money, kept apart
ALMS has a finance module, and your institution has a subscription. These are different things, and confusing them is the most common question the team gets about billing.
Student fees — inside ALMS
- Fees, payments and receipts you collect from students
- Scholarships and outstanding balances
- Financial records and reporting for your college
- Managed by your Finance Officer, in the platform
Your subscription — with IRISWEBX
- What your institution pays to run ALMS
- Hosting, updates and support
- Renewal dates and invoices
- Handled directly with the IRISWEBX team
Nothing your Finance Officer does in the ALMS finance module affects your subscription, and your subscription records are not visible to students.
Managing the account
Your institution's account is overseen by its Administrator. That role covers user accounts, permissions, configuration, security, data governance, monitoring, backups and compliance with institutional requirements — in short, everything about how ALMS is set up for your college.
It is worth naming more than one administrator. If the only person holding the role leaves or is unreachable during a term, nobody else can add staff, reset access or make configuration changes until the team can help. A second administrator avoids that.
Keep the institution's own details current too — official name, address and the contact addresses used for account and renewal correspondence. Renewal notices go to the contact on the account, so an out-of-date address is the usual reason one is missed.
People and roles
Adding, removing and reassigning people is done by your administrators inside ALMS, not by raising a request. Every person holds a role, and the role decides what they can see and change.
- Administrator
- Academic Dean
- Registrar
- Mission Director
- Chaplain
- Dean of Students
- Finance Officer
- Faculty
- Student Officer
- Student
When someone leaves your institution, an administrator should remove or adjust their access rather than leaving the account standing — the security guide explains why that matters, and what each role can reach.
Renewals
Subscriptions run for a term agreed with the team and are renewed with them directly. The notice goes to the contact held on your account, which is why keeping that address current is worth the two minutes.
Renewal is the natural point to revisit the size of your subscription. If your intake has grown, a department has been added, or you started with one programme and are ready to bring the rest across, say so before renewing rather than after.
If something about your institution has changed mid-term — a merger, a new campus, a sharp change in enrolment — you do not have to wait for the renewal date to talk about it.
Billing and records
Invoices, payment arrangements and the documents your finance office needs are handled by the IRISWEBX team rather than through a self-service billing screen. Write to the team with what you need — a proforma invoice, a receipt, a copy of a past invoice, or a change to the billing name and address — and they will sort it.
If your institution requires particular paperwork before it can pay, mention that early. It is far easier to issue the right document at the start than to reissue one mid-term.
Who to ask
Account and subscription matters go to the team directly rather than through the in-page assistant, which answers from the general help topics and has no view of your institution's account.
Email iriswebxsupport@gmail.com or call 8921951044. Include your institution's name so the team can find your account, and please do not send passwords.